We believe customers will be engaging in unstructured micro-conversations with their banks. Active.ai will be helping banks and other financial institutions to intuitively and intelligently engage with the customer on mobile, chat, or voice enabled IOT devices using AI.
Engage customers via voice, text, messaging, websites, IOT Devices, IVR, and Virtual Reality.
Seamlessly connect and switch between cloud (Watson, Luis) and enterprise AI (Triniti) Api’s.
Orchestrate natural conversational workflows by stitching together channel inputs, AI, and UI.
Integrate seamlessly to multiple enterprise datasources across messaging formats and protocols.
Administer all components like channels, AI, workflows, integrations via the web portal.
Measure customer interactions, transactions, conversations, performance and accuracy.
Personalise engagements with customers via predictive conversational offers.
Banking grade certified security with compliance to industry standard best practices.
High performance asynchronous architecture with support for scalability, clustering, and fail over.
Single Configuration across multiple channels, enables agile deployments.
Support for true Multi Tenancy, ease of development of new services.
Support for English, Thai, Spanish, Malay, and Bahasa.