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Irene chatbot

Introduction

NTUC Income insurance has been always forefront in using innovative and cutting-edge modes of insurance for increasing customer experience. NTUC income is the first singapore based insurance company to launch Conversational AI Insurance – “NTUC Income ”, in partnership with Active.ai in Sept 2018 to create conversational insurance chatbot.


Using this virtual digital assistant, Customers can perform their Upgrade, Downgrade, Add rider, Change rider and ask FAQ’s securely from home, any time, without visiting a insurance office like check current insurance Plans, Change rider, About T&C other policies and do a lot more with chatbot; This would add significant convenience to customers, as it allow them to get personalised insurance experiences at any time

Multiple channels multiple use cases

Channels

  • Web

Enquiries

  • Health Insurance
  • Policy Enquiries
  • Product FAQ

Authentication

  • Login
  • Email Validation

Service Request

  • Fetch Policy details
  • Upgrade policy
  • Downgrade policy
  • Add rider