Soul Machines and Active.Ai partner to Revolutionise the Future of Customer Experience

SINGAPORE, December 10, 2020 - Soul Machines – the groundbreaking Artificial General Intelligence (AGI) company that enables global organizations to fully utilize human and machine collaboration – joins Active.Ai the world’s leading Conversational AI for digital financial services to reimagine customer engagement and experience.

Customer expectations of AI and chatbots have increased substantially. Active.Ai platform has seen a surge in usage of over 100 million interactions and over 25 million transaction service requests. To meet the rising expectations, Active.Ai provides a well-designed and integrated Conversation AI platform to improve the customer experience and customer engagement. The company’s conversational banking technology uses advanced NLP and machine intelligence to enable customers to have natural dialogues over messaging, voice, or IoT devices.

AI is redefining the workforce and the way we do business across all industries including financial services, in a rapidly evolving digital environment. COVID-19 is forcing companies to become digital, accelerating the opportunity to drive digital transformations, virtual work, and new ways to engage customers. Digital People deployed by Soul Machines, created using the company’s Human OS platform, elevate customer and brand experiences by delivering the goodness of human and machine collaboration in a safe, engaging and powerful way to connect. Soul Machines’ technology offers an interactive and relatable customer experience through Digital People that can see, hear, and respond in real-time. . The hyper-realistic appearance of Soul Machines Digital People offers naturalized and intuitive interactions, providing the ability to engage with millions of customers 24/7 in an engaging and relatable way.

“We partner with the world’s most innovative companies to deploy Digital People that embody their values, represent their brand, and connect with customers in a secure, deeply personal, and powerful new way. Our partnership with Active.Ai provides new ways to engage with customers from leading financial institutions,” said Hilary O’Connor, Soul Machines VP of Channel Partnerships.

Soul Machines

“We are very excited, our partnership with Soul Machines enables us to reimagine customer engagement and experience for our Banking clients. Our partnership will harness Active.Ai’s conversation AI platform and the orchestration middleware stack to create amazing, emotive, lifelike Digital People. Customers can engage with the Digital People, which will speak a local language, see, hear, act, react, feel, behave and learn.” said Ravi Shankar, CEO and co-founder of Active.Ai.

About Active.Ai

Active.Ai is the leading conversation Ai platform for digital financial services. Active.Ai helps Banks accelerate their digital experience with omnichannel enterprise-grade Conversational AI finance as a service platform built from the ground up for Financial Services. Banks can deploy and scale rapidly with 150+ use cases pre-built out-of-the-box to increase customer acquisition, reduce customer service turnaround time, and deepen customer engagement on Whatsapp, Messaging, Smart IVR, Mobile apps, Web, VoiceBots and IoT devices

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Soul Machines is a global pioneer in artificial general intelligence (AGI) dedicated to delivering the full capabilities and goodness of human and machine collaboration in a responsive, relatable and unprecedented way. Composed of some of the world’s best AI researchers, neuroscientists, psychologists and innovative thinkers the company’s unparalleled autonomous animation – featuring its patented Digital Brain – brings technology to life by creating dynamically interactive and emotionally responsive Digital People with personality and character that allow machines to talk to us face-to-face. Soul Machines™ has deployed the world’s first Digital People with some of the biggest corporate brands in the world in Financial Services, Technology, Automotive, Healthcare, Entertainment, and Education industries. Soul Machines currently has over 150 employees with offices in San Francisco, Los Angeles, New York City, London, Tokyo, Melbourne and Auckland. For more about Soul Machines™, visit

Contact: Alyssa Ross, +1 732-221-9036,