Enterprise

Omni channel orchestration platform bridges AI Engine into financial services platform and smoothly integrates across Messaging, Smart IVR, VoiceBots and IOT

AI first scalable technology

We are building the next generation of secure and scalable technology for financial services with an AI first approach. Our Enterprise Orchestration middleware platform will enable banks to be ready for the conversational era.

Enterprise Platform Overview

Key enterprise features

ENTERPRISE

Workflow editor

Reduce cost of Customer Servicing with 24x7 AI Powered Customer Support deployed across multiple channels, helping deliver what customers seek. Taking the load off Call Centers, Email Agents and Live Support.

ENTERPRISE

Template editor

Reduce cost of Customer Servicing with 24x7 AI Powered Customer Support deployed across multiple channels, helping deliver what customers seek. Taking the load off Call Centers, Email Agents and Live Support.

Conversational Orchestrator

Our enterprise features enable Financial Institutions take control of their products and services offerings with ease.

  • OMNI CHANNEL

    Engage customers via voice, text, messaging, websites, IOT Devices, IVR, and Virtual Reality.

  • AI NEUTRAL

    Seamlessly connect and switch between cloud (Watson, Luis) and enterprise AI (Triniti) API’s.

  • CONVERSATIONAL

    Orchestrate natural conversational workflows by stitching together channel inputs, AI, and UI.

  • CONNECT

    Integrate seamlessly to multiple enterprise datasources across messaging formats and protocols.

  • MANAGE

    Administer all components like channels, AI, workflows, integrations via the web portal.

  • ANALYSE

    Measure customer interactions, transactions, conversations, performance and accuracy.

  • ENGAGE

    Personalise engagements with customers via predictive conversational offers.

  • SECURE

    Banking grade certified security with compliance to industry standard best practices.

  • SCALABLE

    High performance asynchronous architecture with support for scalability, clustering, and fail over.

  • DEPLOYMENT

    Single Configuration across multiple channels, enables agile deployments.

  • EXTENDABLE

    Support for true Multi Tenancy, ease of development of new services.

  • MULTILINGUAL

    Support for English, Spanish and native Southeast Asian languages of Thai, Malay and Bahasa Indonesia

Industry specific solutions

Deploy and scale rapidly with out of the box use cases

Be at the forefront of

Retail Banking

Create dynamic banking experience with out-of-the-box support for Checking account, CASA, Cards, Loans, Deposits, Transfers, Payments, Recharges, Service Requests, Virtual Agent, Rewards and Lead Generation.

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Deliver cutting-edge experience

Business Banking

Manage and build cost efficient, customer-centric channels with out-of-the-box support for Current Accounts, Loans, Trade Finance, Treasury, Transfers, Payments, Service Requests, Virtual Agent and Lead Generation.

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Redefine customer experience

Capital Markets

Build the next generation brokerage with out-of-the-box support for Stock Quotes, Market Information, Portfolio, Orders, Equities, Mutual Funds, Service Requests, Virtual Agent and Origination. This creates new opportunities for Capital Market firms to not only cut costs, but to add value for their customers.

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Accelerate digital transformation

Insurance

Enhance customer experience with out-of-the-box support for Origination, Claims Processing, Policy Management, Premium Payments, Service Requests and Virtual Agent enables you to best harness the AI to improve your overall customer on-boarding to claim management process.

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