Active.Ai powers Keya, Kotak Mahindra Bank’s Conversational AI chatbot

Source: Asiaone.com

MUMBAI, IndiaJuly 2, 2019 /PRNewswire/ — Kotak Mahindra Bank (Kotak) announced the launch of its AI-driven chatbot, Keya. Kotak customers are actively adopting Keya, which has crossed over 3.5 million queries from over 1 million unique users with 93% accuracy.

Launched to millions of Kotak customers, Keya is a smart AI enabled chatbot, quick and available to answer banking queries round the clock and has the ability to field questions on:

Consumers can ask Keya questions such as these for a prompt reply:

  • “What are the annual charges of Urbane Credit Card?”
  • “How do I dispute a transaction on my debit card”
  • “How can I link my Aadhaar card to my account?”
  • “Generate a PIN for my credit card”
  • “Service requests – refer list of services”

“By leveraging the power of conversational AI, the Keya chatbot is available across digital channels such as the Kotak website, internet banking, 811 and the Kotak mobile app. We have augmented human intelligence with machine learning to redefine an interactive banking experience for our customers,” said Deepak Sharma, Chief Digital Officer of Kotak Mahindra Bank.

Powered by Active.Ai’s cutting edge AI engine, TRINITI, institutions can now communicate digitally with their consumers, understand their intent, be contextually aware, handle multiple instructions in a single string and handle acronyms or slang in a delightful manner.

Over 10 leading institutions across the world handle millions of interactions across simple and complex banking conversations on TRINITI today with a very high accuracy rate. With valuable feedback from clients, Active.Ai has made this platform immensely scalable and quick to deploy. They believe this revolutionary platform will make it accessible for every financial institution to embrace conversational AI and deliver a great service experience.

“It has been an honour for Active.Ai team to partner with Kotak, which over the last 40 years has built an incredible culture of trust, customer centricity and innovation with millions of customers. We were inspired by the vision and partnership approach of the team to embark on an AI enabled digital journey to provide financial access and service experience to millions of customers,” said Ravishankar, CEO of Active.Ai.

Read on Asiaone.com

Active.Ai and Visa Partnering to Enable Conversational AI Solutions Active.Ai and Visa Partnering to Enable Conversational AI Solutions
Active.Ai powers Arya, by HDFC securities Ltd., pioneering investing through Conversational AI Active.Ai powers Arya, by HDFC securities Ltd., pioneering investing through Conversational AI
InnoCells Backs The Startup Active.Ai With A Series A Follow-On InnoCells Backs The Startup Active.Ai With A Series A Follow-On
Axis Aha! surges with over 10 million Conversational Engagement Axis Aha! surges with over 10 million Conversational Engagement
Cognitive collaboration: The perfect way to blend artificial intelligence & humans to serve members Cognitive collaboration: The perfect way to blend artificial intelligence & humans to serve members
The shift from Digital Banking to Conversational Banking as a Service The shift from Digital Banking to Conversational Banking as a Service
Active.Ai, Launches ONE.Active.Ai, a Conversational Banking as a Service Platform for Credit Unions and Banks Active.Ai, Launches ONE.Active.Ai, a Conversational Banking as a Service Platform for Credit Unions and Banks
Active.Ai: 3 Years of partnering with the best to build Conversational AI for Financials Active.Ai: 3 Years of partnering with the best to build Conversational AI for Financials
FWD launches enables 24/7 travel insurance claims via chatbot FWD launches enables 24/7 travel insurance claims via chatbot
Machine Reading Comprehension Machine Reading Comprehension
42Next By Inc42 — Meet India’s 42 Most Innovative Startups 42Next By Inc42 — Meet India’s 42 Most Innovative Startups
Inauguration of the ASEAN Financial Innovation Network (AFIN) at the Singapore Fintech Festival 2018 by Indian Prime Minister Narendra Modi Showcases Active.Ai’s Banking Inauguration of the ASEAN Financial Innovation Network (AFIN) at the Singapore Fintech Festival 2018 by Indian Prime Minister Narendra Modi Showcases Active.Ai’s Banking
APIX, a Global Marketplace for Cross-Border Fintech Services Officially Hits The Market APIX, a Global Marketplace for Cross-Border Fintech Services Officially Hits The Market
Active.Ai powers HDFC Securities’ win for Conversational Investing Active.Ai powers HDFC Securities’ win for Conversational Investing
“Alexa, ask IndusAssist to do fund transfer” “Alexa, ask IndusAssist to do fund transfer”
Fancy chatting with your bank? Fancy chatting with your bank?
Ravishankar radio interview at the 938now breakfast club with Keith De Souza Ravishankar radio interview at the 938now breakfast club with Keith De Souza
Active.Ai Selects AWS as its Preferred Cloud Provider Active.Ai Selects AWS as its Preferred Cloud Provider
A Platform Approach to “Using AI in Customer Experience” for Banking A Platform Approach to “Using AI in Customer Experience” for Banking
3 startups shaping AI in Southeast Asia 3 startups shaping AI in Southeast Asia
Axis Bank’s Axis Aha! Conversational AI powered by Active.Ai wins the DX Leader Award at 2018 IDC Digital Transformation Awards Axis Bank’s Axis Aha! Conversational AI powered by Active.Ai wins the DX Leader Award at 2018 IDC Digital Transformation Awards
Cognitive collaboration: The emerging role of AI in banking Cognitive collaboration: The emerging role of AI in banking
Forbes India – 6 July 2018 Forbes India – 6 July 2018
Transforming the Business Banking Experience with AI Transforming the Business Banking Experience with AI
Staying Sane and Optimistic amid the AI Ballyhoo! Staying Sane and Optimistic amid the AI Ballyhoo!
Conversation Design and breaking from shackles of App mindset Conversation Design and breaking from shackles of App mindset
Triniti meets Oracle Triniti meets Oracle
Citi GPS Bank Future – March 2018 Citi GPS Bank Future – March 2018
How do we anticipate the future? How do we anticipate the future?
How Chatbots in Financial Services are Evolving with NLP and NLU How Chatbots in Financial Services are Evolving with NLP and NLU
The Best 50 Cities for a Startup in the World The Best 50 Cities for a Startup in the World
Digital Davids vs Financial Goliaths Digital Davids vs Financial Goliaths
Finacleconnect March 2018 Finacleconnect March 2018
CIO India Review – March 2018 Issue CIO India Review – March 2018 Issue
Singapore-based Conversational AI Startup Breaks into US Market with Key Bank Clients Singapore-based Conversational AI Startup Breaks into US Market with Key Bank Clients
Active.Ai raises $8.25 m Series A funding, led by Vertex Ventures Active.Ai raises $8.25 m Series A funding, led by Vertex Ventures
Renaissance era for Banking Renaissance era for Banking
Chat Banking: The Path to Ubiquitous Mobile Banking Chat Banking: The Path to Ubiquitous Mobile Banking
Digital Bank: Why Human Capital strategy matters most Digital Bank: Why Human Capital strategy matters most

Contact Us






Schedule a Demo






Download brochure

Schedule a Demo