Active.Ai: 3 Years of partnering with the best to build Conversational AI for Financials

Published on March 5, 2019

Active.Ai Ravishankar

Co-founder & CEO of Active.Ai

We are at the cusp of a massive transformation in the way financial services is currently being served and consumed globally. Having worked very closely with Financials, Internet and Technology behemoths across markets and most importantly consumers of financial services across verticals, here are some of the challenges our customers put before us as we began our journey in 2016.

  • Changing Rails: Customers are on Mobile + Data+ Messaging — Over 3 Billion+ worldwide access “unstructured data” monthly. Be in Consumer to Consumer interactions or Consumer to Business/Government.
  • SuperApps: They are the lifeline for billions of users. Offering everything from ride share to grocery to financial services to entertainment. They are the real disruptors unbundling banks and owning customers. Apps from Financials will struggle to compete. (eg. Wechat, Grab, to name a few)
  • Licensing (or De Licensing) of financial services: For regulators their agenda is inclusion, stronger participants with better engagement. E-commerce, Internet majors have already proven to bring this to scale, at lower costs with significant capital to play. Multiple licensing classes for banking, payments, insurance are being created globally to enable Internet and new age companies participate in the financial ecosystem to enable greater inclusion and lower pricing points. Incumbent financials are already challenged in markets across Asia, Europe and North America.
  • Open Banking and Open Infrastructure: Regulations and systems being created to share access and information across the existing financial system with newer participants. Challengers who access this framework will be able to offer better data driven insights and products than incumbents as they already have enormous understanding of their own customers. (Eg. India’s instant payment platform is dominated by Internet Majors- Banks lost significant traffic as they became pass through vehicles).
  • Generation Z: 30% of the world population is young, mobile first and likes digital assistants more than human assistants.

3 Years of Innovation and Partnerships:

  • Building for an AI first world: Active.ai has been investing and building a robust platform stack for Financials to deliver a superior engagement. Our learnings over the last 3 years with our partner institutions and technology companies has enabled our customers to remain relevant, win new customers and more importantly be recognised as digital leaders in Banking, Payments, Insurance and Securities business.
  • Omnichannel and SuperApps: We predicted an Omni Channel collaborative world when we started up. Today we are proudly serving our customers almost everywhere from Web, Apps, SuperApps , Messaging platforms to IoT in multiple languages to form deeper, meaningful users’ engagements across touchpoints.
  • Neo Digital institutions: Co-creating has been our DNA and we are today proud to have innovated for our clients in creating some of the most exciting emerging digital financial platforms for them where it has helped garnered awards and recognition for innovation.
  • Ecosystem partnerships: Our ecosystem partners across Core platform vendors, Cloud Leaders and Payment pioneers have collaboratively supported and integrated with our stack to deliver great outcomes for our clients.
  • Team and Board: At the core of what we do is a fantastic team prides itself in customer-centricity and pushing the limits on innovation. Our board who have been incredible supporters to the numerous challenges of building an innovation company. We are extremely thankful to each one of you.

To the next 3 years:

  • Readying for the challenge of over 50 million users to be accessing our platforms.
  • The challenge of customers in over 4 continents accessing services through their financials.
  • Continuing to innovate and build better Conversational AI for our clients.
Active.Ai and Visa Partnering to Enable Conversational AI Solutions Active.Ai and Visa Partnering to Enable Conversational AI Solutions
Active.Ai powers Arya, by HDFC securities Ltd., pioneering investing through Conversational AI Active.Ai powers Arya, by HDFC securities Ltd., pioneering investing through Conversational AI
Active.Ai powers Keya, Kotak Mahindra Bank’s Conversational AI chatbot Active.Ai powers Keya, Kotak Mahindra Bank’s Conversational AI chatbot
InnoCells Backs The Startup Active.Ai With A Series A Follow-On InnoCells Backs The Startup Active.Ai With A Series A Follow-On
Axis Aha! surges with over 10 million Conversational Engagement Axis Aha! surges with over 10 million Conversational Engagement
Cognitive collaboration: The perfect way to blend artificial intelligence & humans to serve members Cognitive collaboration: The perfect way to blend artificial intelligence & humans to serve members
The shift from Digital Banking to Conversational Banking as a Service The shift from Digital Banking to Conversational Banking as a Service
Active.Ai, Launches ONE.Active.Ai, a Conversational Banking as a Service Platform for Credit Unions and Banks Active.Ai, Launches ONE.Active.Ai, a Conversational Banking as a Service Platform for Credit Unions and Banks
FWD launches enables 24/7 travel insurance claims via chatbot FWD launches enables 24/7 travel insurance claims via chatbot
Machine Reading Comprehension Machine Reading Comprehension
42Next By Inc42 — Meet India’s 42 Most Innovative Startups 42Next By Inc42 — Meet India’s 42 Most Innovative Startups
Inauguration of the ASEAN Financial Innovation Network (AFIN) at the Singapore Fintech Festival 2018 by Indian Prime Minister Narendra Modi Showcases Active.Ai’s Banking Inauguration of the ASEAN Financial Innovation Network (AFIN) at the Singapore Fintech Festival 2018 by Indian Prime Minister Narendra Modi Showcases Active.Ai’s Banking
APIX, a Global Marketplace for Cross-Border Fintech Services Officially Hits The Market APIX, a Global Marketplace for Cross-Border Fintech Services Officially Hits The Market
Active.Ai powers HDFC Securities’ win for Conversational Investing Active.Ai powers HDFC Securities’ win for Conversational Investing
“Alexa, ask IndusAssist to do fund transfer” “Alexa, ask IndusAssist to do fund transfer”
Fancy chatting with your bank? Fancy chatting with your bank?
Ravishankar radio interview at the 938now breakfast club with Keith De Souza Ravishankar radio interview at the 938now breakfast club with Keith De Souza
Active.Ai Selects AWS as its Preferred Cloud Provider Active.Ai Selects AWS as its Preferred Cloud Provider
A Platform Approach to “Using AI in Customer Experience” for Banking A Platform Approach to “Using AI in Customer Experience” for Banking
3 startups shaping AI in Southeast Asia 3 startups shaping AI in Southeast Asia
Axis Bank’s Axis Aha! Conversational AI powered by Active.Ai wins the DX Leader Award at 2018 IDC Digital Transformation Awards Axis Bank’s Axis Aha! Conversational AI powered by Active.Ai wins the DX Leader Award at 2018 IDC Digital Transformation Awards
Cognitive collaboration: The emerging role of AI in banking Cognitive collaboration: The emerging role of AI in banking
Forbes India – 6 July 2018 Forbes India – 6 July 2018
Transforming the Business Banking Experience with AI Transforming the Business Banking Experience with AI
Staying Sane and Optimistic amid the AI Ballyhoo! Staying Sane and Optimistic amid the AI Ballyhoo!
Conversation Design and breaking from shackles of App mindset Conversation Design and breaking from shackles of App mindset
Triniti meets Oracle Triniti meets Oracle
Citi GPS Bank Future – March 2018 Citi GPS Bank Future – March 2018
How do we anticipate the future? How do we anticipate the future?
How Chatbots in Financial Services are Evolving with NLP and NLU How Chatbots in Financial Services are Evolving with NLP and NLU
The Best 50 Cities for a Startup in the World The Best 50 Cities for a Startup in the World
Digital Davids vs Financial Goliaths Digital Davids vs Financial Goliaths
Finacleconnect March 2018 Finacleconnect March 2018
CIO India Review – March 2018 Issue CIO India Review – March 2018 Issue
Singapore-based Conversational AI Startup Breaks into US Market with Key Bank Clients Singapore-based Conversational AI Startup Breaks into US Market with Key Bank Clients
Active.Ai raises $8.25 m Series A funding, led by Vertex Ventures Active.Ai raises $8.25 m Series A funding, led by Vertex Ventures
Renaissance era for Banking Renaissance era for Banking
Chat Banking: The Path to Ubiquitous Mobile Banking Chat Banking: The Path to Ubiquitous Mobile Banking
Digital Bank: Why Human Capital strategy matters most Digital Bank: Why Human Capital strategy matters most

Contact Us






Schedule a Demo






Download brochure

Schedule a Demo