FWD launches enables 24/7 travel insurance claims via chatbot

Source: Insurance Business Asia

FWD Singapore has launched a chatbot that allows its customers to make travel insurance claims 24/7.

The chatbot, named Faith, will assist customers through the entire process of submitting travel insurance claims, and will also answer their queries about FWD’s offering of life and general insurance products. It was jointly developed by FWD and Active.Ai, a Singapore-based fintech start-up that seeks to help financial institutions process and understand unstructured customer data through its proprietary AI enterprise platform.

According to the insurer, with Faith operational, customers who normally would have to send an e-mail or leave a request for a call-back outside of the insurer’s call centre operating hours can now have their queries and claim requests attended to immediately.

Many Singaporean travellers have cited the travel insurance claim process as a source of irritation. FWD said that the launch of Faith is yet another of its innovations to make the process easier for travellers. These include an electronic claims payment system that eliminates the need for cheques, and the FWD Flyer mobile app that allows customers to avail of cashless medical treatments in case they fall ill on a trip.

“When customers do need to make a claim on their insurance plans, they’d want the process to be seamless, quick and efficient,” said FWD Singapore CEO Abhishek Bhatia. “With Faith, this is exactly what they will experience, with the bonus that they can talk to her at any time of the day, from anywhere in the world, as long as they have a mobile device and a working internet connection.”

Read more on Insurance Business Asia

Active.Ai and Visa Partnering to Enable Conversational AI Solutions Active.Ai and Visa Partnering to Enable Conversational AI Solutions
Active.Ai powers Arya, by HDFC securities Ltd., pioneering investing through Conversational AI Active.Ai powers Arya, by HDFC securities Ltd., pioneering investing through Conversational AI
Active.Ai powers Keya, Kotak Mahindra Bank’s Conversational AI chatbot Active.Ai powers Keya, Kotak Mahindra Bank’s Conversational AI chatbot
InnoCells Backs The Startup Active.Ai With A Series A Follow-On InnoCells Backs The Startup Active.Ai With A Series A Follow-On
Axis Aha! surges with over 10 million Conversational Engagement Axis Aha! surges with over 10 million Conversational Engagement
Cognitive collaboration: The perfect way to blend artificial intelligence & humans to serve members Cognitive collaboration: The perfect way to blend artificial intelligence & humans to serve members
The shift from Digital Banking to Conversational Banking as a Service The shift from Digital Banking to Conversational Banking as a Service
Active.Ai, Launches ONE.Active.Ai, a Conversational Banking as a Service Platform for Credit Unions and Banks Active.Ai, Launches ONE.Active.Ai, a Conversational Banking as a Service Platform for Credit Unions and Banks
Active.Ai: 3 Years of partnering with the best to build Conversational AI for Financials Active.Ai: 3 Years of partnering with the best to build Conversational AI for Financials
Machine Reading Comprehension Machine Reading Comprehension
42Next By Inc42 — Meet India’s 42 Most Innovative Startups 42Next By Inc42 — Meet India’s 42 Most Innovative Startups
Inauguration of the ASEAN Financial Innovation Network (AFIN) at the Singapore Fintech Festival 2018 by Indian Prime Minister Narendra Modi Showcases Active.Ai’s Banking Inauguration of the ASEAN Financial Innovation Network (AFIN) at the Singapore Fintech Festival 2018 by Indian Prime Minister Narendra Modi Showcases Active.Ai’s Banking
APIX, a Global Marketplace for Cross-Border Fintech Services Officially Hits The Market APIX, a Global Marketplace for Cross-Border Fintech Services Officially Hits The Market
Active.Ai powers HDFC Securities’ win for Conversational Investing Active.Ai powers HDFC Securities’ win for Conversational Investing
“Alexa, ask IndusAssist to do fund transfer” “Alexa, ask IndusAssist to do fund transfer”
Fancy chatting with your bank? Fancy chatting with your bank?
Ravishankar radio interview at the 938now breakfast club with Keith De Souza Ravishankar radio interview at the 938now breakfast club with Keith De Souza
Active.Ai Selects AWS as its Preferred Cloud Provider Active.Ai Selects AWS as its Preferred Cloud Provider
A Platform Approach to “Using AI in Customer Experience” for Banking A Platform Approach to “Using AI in Customer Experience” for Banking
3 startups shaping AI in Southeast Asia 3 startups shaping AI in Southeast Asia
Axis Bank’s Axis Aha! Conversational AI powered by Active.Ai wins the DX Leader Award at 2018 IDC Digital Transformation Awards Axis Bank’s Axis Aha! Conversational AI powered by Active.Ai wins the DX Leader Award at 2018 IDC Digital Transformation Awards
Cognitive collaboration: The emerging role of AI in banking Cognitive collaboration: The emerging role of AI in banking
Forbes India – 6 July 2018 Forbes India – 6 July 2018
Transforming the Business Banking Experience with AI Transforming the Business Banking Experience with AI
Staying Sane and Optimistic amid the AI Ballyhoo! Staying Sane and Optimistic amid the AI Ballyhoo!
Conversation Design and breaking from shackles of App mindset Conversation Design and breaking from shackles of App mindset
Triniti meets Oracle Triniti meets Oracle
Citi GPS Bank Future – March 2018 Citi GPS Bank Future – March 2018
How do we anticipate the future? How do we anticipate the future?
How Chatbots in Financial Services are Evolving with NLP and NLU How Chatbots in Financial Services are Evolving with NLP and NLU
The Best 50 Cities for a Startup in the World The Best 50 Cities for a Startup in the World
Digital Davids vs Financial Goliaths Digital Davids vs Financial Goliaths
Finacleconnect March 2018 Finacleconnect March 2018
CIO India Review – March 2018 Issue CIO India Review – March 2018 Issue
Singapore-based Conversational AI Startup Breaks into US Market with Key Bank Clients Singapore-based Conversational AI Startup Breaks into US Market with Key Bank Clients
Active.Ai raises $8.25 m Series A funding, led by Vertex Ventures Active.Ai raises $8.25 m Series A funding, led by Vertex Ventures
Renaissance era for Banking Renaissance era for Banking
Chat Banking: The Path to Ubiquitous Mobile Banking Chat Banking: The Path to Ubiquitous Mobile Banking
Digital Bank: Why Human Capital strategy matters most Digital Bank: Why Human Capital strategy matters most

Contact Us






Schedule a Demo






Download brochure

Schedule a Demo