IndusInd Bank launches voice-based banking services through Amazon Alexa
Active.Ai recently partnered with IndusInd Bank, empowering them with Conversational AI by using the AI Platform, Triniti. The bank is now enabled with AI based Alexa Skill – ‘IndusAssist’ – that allows its customers to conduct financial and non-financial banking transactions on Amazon Echo and other Alexa-enabled devices using voice based commands.
IndusInd Bank customers will need to undergo a one-time registration process for linking their bank details using the Alexa app on their smartphone. Post registration, all authentication and transaction requests will remain voice-based, thus offering a more intuitive banking experience to customers. They will now be able to recharge their mobile phones, pay credit card bills and so on by voicing out simple commandments like “Alexa, ask IndusAssist to recharge my mobile number”, “Alexa, ask IndusAssist to pay my credit card bill”.
Enabled with voice based approach, IndusInd Bank can now empower its customers to initiate voice-based banking transactions such as fund transfer, bill payments, recharges, account information with ease and efficiency.