CIO India Review – March 2018 Issue

As we gaze far into the year, we can see that the conversational AI landscape is primed for increased consumer adoption. In fact, in a recent survey, nine out of 10 people said they prefer messaging directly with a brand. This year, Apple, Facebook, Google, and Amazon, all leaned into messaging and conversation. While chatbots are still at a nascent stage in the banking industry, bots will quickly gain in sophistication to the point that they will be able to perform all tasks previously owned by customer service representatives. Active.ai, a Singapore based Fintech startup with an innovation lab in Bengaluru, is using artificial intelligence (AI) to deliver Conversational banking services. The startup helps banks redefine their digital strategy for the future, bringing in automation and insightful customer engagement. Built for banking technology, their conversational AI uses advanced natural language processing (NLP), natural language understanding (NLU) and machine intelligence to enable customers to have natural dialogues over messaging, voice or IOT devices.

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