Singapore-based Conversational AI Startup Breaks into US Market with Key Bank Clients

Active.Ai kicks off a roadmap for US growth with two new bank clients.

February 27, 2018 (New York, NY) — Singapore-based artificial intelligence startup, Active Intelligence Pte Ltd, made a significant step into the United States by signing two important clients.

An enterprise platform for financial services that helps facilitate intelligent micro-conversations, Active.Ai, raised a total funding of US$11.75m from marquee investors, already seen notable success enabling four of the largest banks in India, along with other top-tier banks, and insurance companies in Malaysia, Singapore, Thailand, and the Philippines. Its financial services have span into other verticals like wealth management and securities trading. On the heels of announcing projects with Axis Bank and CIMB Bank being live, Active.Ai now have their sights set on the US market, and already the 24-month-old company has secured a strong foothold in the Americas.

Elizabeth Duke, SVP of Business Development, will be responsible for driving new business opportunities in the US. Duke shared “I’m excited to be part of a growing team that’s focused and committed to the US market. With significant bank customers across Asia, it’s clear the Active.Ai team is ready to deploy at scale in the Americas. The potential is huge to up-end the level of service banks can deliver to their clients”. Duke brings 30 years of global sales and marketing experience in financial services, including senior-level positions at MasterCard, CSAM, Carta Worldwide, and Network for Electronic Transfers Singapore (NETS). She will play a key role in growing the company’s presence across North America alongside co-founder and CEO, Ravishankar, and co-founder and COO, Shankar Narayanan.

Ravishankar, explains: “We’ve already seen a strong interest in our full-stack solution, and these early wins suggest US financial services are ready to incorporate an innovative full-stack AI solution.” He adds, “As Active.Ai scales and enters new markets like the United States, we continue to hire talented people to drive product innovation and growth—2018 will be an exciting year for banks in the Americas.”

Active.Ai runs on a proprietary artificial intelligence engine called Triniti that enables financial institutions to have a meaningful, intuitive engagement with their customers across multiple apertures, using messaging, voice, and IOT devices. This unique solution—built from the ground up by Active.Ai—includes Machine Learning, Natural Language Processing, and Natural Language Generation. It’s arriving just in time for the industry. Shankar Narayanan explains: “The financial services and insurance industries are evolving quickly to remain relevant to changing customer expectations. Using advanced conversational AI, we see an exciting opportunity for these companies to create a natural dialogue and more meaningful connections with their customers using everyday micro-conversations.

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