Say Hello to Faith

We helped power FWD Singapore's first 24/7 personal virtual insurance assistant

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Create Intelligent

Banking | Insurance | Securities | Payments

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Triniti Logo - Active.Ai KNOW MORE

We help our clients win

Several Innovative Awards in 2018

Axis Bank Logo - Active.AiAxis Aha! Wins the DX Leader Award At the 2018 DIGITAL TRANSFORMATION AWARDS
HDFC Securities Logo - Active.AiHDFC Securities’ win for Conversational Investing at the INNOVATION TRIBE AWARDS & SUMMIT 2018
IndusInd Bank Logo - Active.AiIndusInd Bank wins the Alexa Innovator of the Year Award at the 2018 AMAZON AI CONCLAVE

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Active.AI is amongst
the most innovative

ACTIVE.AI has been chosen in the list of India's most innovative startups for 2018

TRINITI IS ON APIX

Conversational AI capabilities with unified payments interface solutions at the launch of APIX Network during the Singapore Fintech Festival 2018

WATCH APIX LAUNCH

Active.Ai is Cool Vendor

in AI for Fintech in Asia / Pacific 2018

By Gartner

“Financial services focused ontology”

“Deep understanding across a broad range of use cases in social, apps and web channels”

“On-premises deployment for FSI security”

“Predictive and proactive ability to handle "small talk," financial queries and transactions”

“Ability to handle native Southeast Asian languages of Thai, Malay and Bahasa Indonesia”

Gartner Cool Vendor - Active.Ai

We Won at AI Summit SG

For the TechXLR8 Asia Awards 2018

Awards - Active.Ai
AI Awards - Active.Ai

Crafting Intelligent Micro conversations

Enterprise Ai platform for financial services

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Our AI Experience Principle

Building Contextual, Predictive & Personalised Experience at every level of customer journey

Attract

Convert

Onboard

Transact

Serve

Engage

Predict

Remind

Speaking the language of the future

We create conversational AI for the digital world

Voice + Web SDK + Mobile

Voice + Web SDK + Mobile

Today’s customers prefer engagement via unstructured micro-conversations for financial services. Active.Ai empowers banks and other financial institutions to intuitively and intelligently engage customers on mobile, chat, or voice-enabled IoT devices using Artificial Intelligence.

Banking

Banking

We help build the bank of the future with Triniti's enterprise solution services for Out-of-the-Box support for CASA, Cards, Loans, Deposits, Transfers, Payments, Recharges, Service Requests, PFM, Virtual Agent, Rewards, Leads Generation. Retail Banking will never be the same.

We also manage and build low cost, customer centric digital channels with Out-of-the-Box support for Current Accounts, Loans, Trade Finance, Treasury, Transfers, Payments, Service Requests, Virtual Agent, Leads Generation for Corporate and SMB Banking.

Insurance

Insurance

To succeed in the next decade’s markets, insurance companies need to rapidly move from pricing based on the likely behavior of categories to pricing based on the actual behavior of individuals.

Our customer experience with Out-of-the-Box support for Origination, Claims Processing, Policy Management, Premium Payments, Service Requests and Virtual Agent enables our partners to best harness the AI to improve from their overall customer on-boarding to claim management process.

Capital Markets

Capital Markets

We believe strongly in differentiating the capital market businesses and create value for our clients. Our AI transformative nature is its ability to learn and leverage AI capabilities to augment human intelligence and improve decision making.

We build the next generation brokerage with Out-of-the-Box Support for Stock Quotes, Market Information, Portfolio, Orders, Equities, Mutual funds, Service Requests, Virtual Agent and Origination. This creates new opportunities for capital markets firms to not only cut costs, but to add value for clients, employees and other stakeholders across the organization.

Omni Connector AI Platform

Our Omni Connector AI Platform combines specialised solutions using AI and NLP to deliver seamless conversational interactions to provide financial services across various distribution channels.

How it works

Conversations are complex and with our Triniti Engine, we have built a sound methodology to understand the language (multi-lingual) and the context to deliver intelligent response in a natural and familiar way. Know More

Context Sensitive Spelling Correction & Acronym Expansion

Context Sensitive Spelling Correction & Acronym Expansion

Corrects misspelt words based on user’s input. Knows not to correct names, nicknames etc. Expand and normalises acronyms like “acc” to account, “xfer” to transfer. Able to standardise forms like “CreditCard” to Credit Card.

Sentiment & Profanity Detection

Sentiment & Profanity Detection

Able to detect if the user’s current input is positive, neutral or negative. Detects if the user is being abusive and able to respond appropriately.

Smalltalk

Smalltalk

Responds to most commonly-used ‘small-talk’ or ‘chit-chat’ that users have with bots.

saving account bal 2:03 pm ✓
Sure, here are your Savings Account balances 2:03 pm ✓
Everyday Savings0-123584992-01
  • Available
  • $10,0412.01
  • Total
  • $10,200.50
View Transactions
Savings Plus0-123584992-02
  • Available
  • $50,2122.90
  • Total
  • $50,2122.90
View Transactions
tnx pls trf 500 to dad2:03 pm ✓
Okay, so I'll transfer $500 from your Everyday Savings Account 9201 to your Dad, yes?2:03 pm ✓
No
Yes
Yes2:03 pm ✓
Dad is now $500 richer thanks to you! Here are your transaction details. 2:03 pm ✓
Transaction Complete!
  • Payee
  • Anthony
  • Bank xxxxxx0021
  • Amount
  • $500.00
  • Debited From
  • Everyday Savings
  • 0-123584992-01
  • Ref. No.
  • TRF20180201920394
  • 02/01/2018 14:03:53
gr8 you're awesome 2:03 pm ✓
No problem =)2:03 pm ✓
Here comes the boring part.. pay my phone bill 2:03 pm ✓
Oh come on, you shouldn't feel bad about being responsible!2:03 pm ✓
Alright, should I pay your phone bill of $186 through your Everyday Savings Account too? 2:03 pm ✓
No
Yes
Okay pay only the minimum of 80 and yes pay from my savings pls 2:03 pm ✓
Got it.2:03 pm ✓
You're only paying the minimum of $80 for your phone bill of $186 using your Everyday Savings Account2:03 pm ✓
No
Yes
Yup thks2:03 pm ✓
No problem.2:03 pm ✓
By the way, if you use your savings account to pay $20 more to your phone bill(min. $100 spent), you'll receive a rebate of $10 on your next bill.2:03 pm ✓
Would you like to pay another $20?2:03 pm ✓
No
Yes
Wow I didnt know that.
Yes then2:03 pm ✓
Pay another $202:03 pm ✓
Done! You paid a total of $100 to your phone bill of $186. Only $86 is remaining.2:03 pm ✓
Transaction Complete!
  • Biller
  • Mobile Corp
  • Amount
  • $186.00
  • Debited From
  • Everyday Savings
  • 0-123584992-01
  • Ref. No.
  • BILL20180201920395
  • 02/01/2018 14:03:53
What can I do for you next?2:03 pm ✓
Thats it for now.. Thk u!2:03 pm ✓
Always welcomed! See you soon!2:03 pm ✓
Context Sensitive Spelling & Acronyms
Intent Classification

Intent Classification

Auto Calibrating Classifier that is tolerant to differences in instances of training data across intents, able to differentiate between FAQ and non-FAQ intelligently and detect adversity.

Entity & Modifier Extraction

Entity & Modifier Extraction

Highly Trainable with trainable entity linking and Auto Calibrating features. Able to extract entities with high precision and confidence. Extracts and links Modifiers like "from" and “to” to related entities. Able to extract modifiers that modify the complete intent, such as “minimum” in “Minimum Balance”.

Engage

Engage

Personalise engagements with customers via predictive conversational offers.

Our Products

Our enterprise products make sure end-to-end AI solution a breeze

From the Blog

Machine Reading Comprehension

Machine Reading Comprehension

As intelligent conversational interfaces (Chatbots) go mainstream, the expectation from this medium has grown to expect near human-like ability to answer queries, transact and resolve issues for an enterprise. Answering factoids has remained a big challenge in conversational interfaces today. The state-of-the-art today use simple Question Answering Systems that are trained with curated questions and […]

Read more -
A Platform Approach to “Using AI in Customer Experience” for Banking

A Platform Approach to “Using AI in Customer Experience” for Banking

Source: Medium When banks and financial services institutions (BFSIs) think of providing a frictionless customer experience, they should start with the customer at the centre and think of everything else like channels, products  and all other aspects around the customer. This also means that instead of broad brush painting of nameless, faceless mass of customer […]

Read more -
Cognitive collaboration: The emerging role of AI in banking

Cognitive collaboration: The emerging role of AI in banking

What makes a consumers’ experience exceptional in financial services? The consumer wants every transaction to offer simplified authentication, absolute convenience, and personalized relevance. They also expect superfast transactions and for your financial institution (FI) to leverage their transaction insight to do even more.

Read more -

Our Clients & Partners

Axis Bank
CIMB Bank
NTUC Income
FWD Insurance
IndusInd Bank
HDFC Securities
Tata Consultancy Services
Infosys
Silverlake
Microsoft Accelerator
INV Fintech
HCI

@activeaibot

Follow our Progress

Active.Ai @ActiveAibot
3 weeks ago
With each passing moment, let us all embrace the Lunar New Year with a brighter, more colourful, healthy, prosperous and joyous future filled with success! From team @ActiveAibot, Gong Xi Fa Cai! #CNY2019 https://t.co/TsuUXELK1o
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2
1
Active.Ai @ActiveAibot
4 weeks ago
Say Hello to Faith, FWD Singapore's first 24/7 personal virtual insurance assistant! Ask her any queries on FWD's offering of life and general insurance products. She more than happy to guide & help in travel claims too! Congrats team FWD SIngapore and https://t.co/iA0UqotmYE! https://t.co/oLFKws3xol
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3
4
Active.Ai @ActiveAibot
4 weeks ago
Congrats https://t.co/iA0UqotmYE! We're placed Top 20 on SQuAD2.0 & Top 10 on SQuAD1.1 @Standford Question Answering Dataset leaderboard! ( https://t.co/wFO0eVevm3) Great work Triniti team on building a system that solves Machine Reading Comprehension through multi-task learning! https://t.co/fUCmUjelX2
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1
8
Active.Ai @ActiveAibot
1 month ago
Watch out for it! Shankar Narayanan @shnkr8, Co-Founder & COO of https://t.co/iA0UqotmYE @ActiveAibot speaks at the @EntrepreneurAPJ #entrepreneurlive in Singapore @marinabaysands March 14, 2019! https://t.co/383dbvaCEz
View on Twitter
ActiveAibot photo
Entrepreneur Asia Pacific @EntrepreneurAPJ
Meet Mr. Shankar Narayanan, Co-founder & COO, @ActiveAibot, an innovator, thinker & a leader with a sharp focus to deliver & explore how to plan outside the box for your venture to be a super success at #EntrepreneurLive #Singapore. Passes at https://t.co/tk3haVvbnm
@shnkr8 https://t.co/1AnFjEWBDe
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