Conversational AI for Digital Financial Services

Retail Banking | Business Banking | Capital Markets
Insurance | Fintechs
Conversational AI built for scale

Accelerate your digital experience with omni-channel enterprise grade Conversational AI Finance as a service platform built from ground up for Financial Services. Deploy and scale rapidly with 150+ use cases pre-built out-of-the-box to increase customer acquisition, reduce customer service turn around time and deepen customer engagement on Whatsapp, Messaging, Smart IVR, Mobile apps, Web, VoiceBots and IOT devices

  • 100M+

    User interactions

  • 21M+

    Service requests

  • 13M+

    Enquiries fullfilled

  • 95%

    AI accuracy

Trusted by leading Financial Institutions globally

cfcu
Michigan State University
axis
axis
Goniyo

Industry specific solutions

Deploy and scale rapidly with out of the box use cases

Be at the forefront of

Retail Banking

Create dynamic banking experience with out-of-the-box support for Checking account, CASA, Cards, Loans, Deposits, Transfers, Payments, Recharges, Service Requests, Virtual Agent, Rewards and Lead Generation.

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Deliver cutting-edge experience

Business Banking

Manage and build cost efficient, customer-centric channels with out-of-the-box support for Current Accounts, Loans, Trade Finance, Treasury, Transfers, Payments, Service Requests, Virtual Agent and Lead Generation.

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Redefine customer experience

Capital Markets

Build the next generation brokerage with out-of-the-box support for Stock Quotes, Market Information, Portfolio, Orders, Equities, Mutual Funds, Service Requests, Virtual Agent and Origination. This creates new opportunities for Capital Market firms to not only cut costs, but to add value for their customers.

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Accelerate digital transformation

Insurance

Enhance customer experience with out-of-the-box support for Origination, Claims Processing, Policy Management, Premium Payments, Service Requests and Virtual Agent enables you to best harness the AI to improve your overall customer on-boarding to claim management process.

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Be at the forefront of

Retail Banking

Create dynamic banking experience with out-of-the-box support for Checking account, CASA, Cards, Loans, Deposits, Transfers, Payments, Recharges, Service Requests, Virtual Agent, Rewards and Lead Generation.

Know More

Deliver cutting-edge experience

Business Banking

Manage and build cost efficient, customer-centric channels with out-of-the-box support for Current Accounts, Loans, Trade Finance, Treasury, Transfers, Payments, Service Requests, Virtual Agent and Lead Generation.

Know More

Redefine customer experience

Capital Markets

Build the next generation brokerage with out-of-the-box support for Stock Quotes, Market Information, Portfolio, Orders, Equities, Mutual Funds, Service Requests, Virtual Agent and Origination. This creates new opportunities for Capital Market firms to not only cut costs, but to add value for their customers.

Know More

Accelerate digital transformation

Insurance

Enhance customer experience with out-of-the-box support for Origination, Claims Processing, Policy Management, Premium Payments, Service Requests and Virtual Agent enables you to best harness the AI to improve your overall customer on-boarding to claim management process.

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Deliver omni channel experience

Active.Ai enables enterprise grade architecture, which can be seamlessly deployed On-Premise and On-Cloud. True omni channel experience is delivered across channels like WhatsApp, Facebook Messenger, Website, SMS, Mobile Apps, IVR and much more.

platform

Multi-Language

Channels

Out of the box use cases

Crafting conversational experiences

Today’s customers prefer engagement via unstructured micro-conversations for financial services. Active.Ai empowers banks and other financial institutions to intuitively and intelligently engage with customers.

Build Delightful

Customer Experience

Deliver dynamic banking experience with out-of-the-box support for CASA, Cards, Loans, Deposits, Transfers, Payments, Recharges, Service Requests, Virtual Agent, Rewards and Leads Generation.

delight
deliver

Deliver cutting-edge

Customer Engagement

Engage customers like never before with intuitive and purposeful conversation designs from Active.Ai. Giving your customers the experience of fluid conversations and the capability to executing their requests in the shortest possible steps.

Save Costs through

Automation

Making Conversational AI the first line of defence, enables freeing up critical resources for more productive tasks and improving overall productivity. With diversion of traffic from Call Centers, Email Agents and Live Chat Support to Conversational AI.

deliver

Crafting conversational experiences

Today’s customers prefer engagement via unstructured micro-conversations for financial services. Active.Ai empowers banks and other financial institutions to intuitively and intelligently engage with customers.

Build Delightful

Customer Experience

Deliver dynamic banking experience with out-of-the-box support for CASA, Cards, Loans, Deposits, Transfers, Payments, Recharges, Service Requests, Virtual Agent, Rewards and Leads Generation.

delight

Deliver cutting-edge

Customer Engagement

Engage customers like never before with intuitive and purposeful conversation designs from Active.Ai. Giving your customers the experience of fluid conversations and the capability to executing their requests in the shortest possible steps.

deliver

Save Costs through

Automation

Making Conversational AI the first line of defence, enables freeing up critical resources for more productive tasks and improving overall productivity. With diversion of traffic from Call Centers, Email Agents and Live Chat Support to Conversational AI.

deliver

Speaking the language of the future

We create conversational AI for the digital world

webinar

Conversational AI: 1000 days and counting, building next generation NLP

This month I will complete my first 1,000 days of living, sleeping and dreaming conversational platforms. It is a good time to reflect on…

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webinar

Conversational AI: Another post on creating a chatbot in 10mins

Disclaimer: Indeed a very simple one, as smarter one takes⏳+🏋️‍♀️ (i.e. time & effort). Though it would be a good start.

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webinar

Conversational AI Design: Crafting Intelligent Banking Experiences

Building human-like conversations for chatbots.You probably are aware of the various conversational assistants..

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webinar

The shift from Digital Banking to Conversational Banking as a Service

The USA banking market is at an interesting inflection point for Deposits, Loans, and Payments. In the last 2 years the top 5..

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Clients speak

Testimonial
"Searching a website for a routing number is so 2002. Today customers just want to ask “what’s your routing number?” – conversational. Our chatbot can answer questions that no home banking/online system can. This will be a game changer for our ability to provide 24/7 service without increasing costs.

Todd Sheffield

Chief Executive Officer
Community First Credit Union

Testimonial
"By leveraging the power of conversational AI, the Keya chatbot is available across digital channels such as the Kotak website, internet banking, 811 and the Kotak mobile app"

Deepak Sharma

Chief Digital Officer
Kotak Mahindra Bank

Testimonial
"We had launched 'Axis Aha!' to accentuate our service capabilities and are now finding a steady increase in engagements as new user cases keep getting added.

Avinash Raghavendra

EVP & Head
Information Technology
Axis Bank

Testimonial
"The integration of our chatbot IndusAssist with Alexa is our attempt at taking banking beyond banking channels to the Internet of Things,

Ritesh Raj Saxena

EVP & Head – Savings,
Digital & Payments Business
IndusInd Bank

We help our clients win

axis

Won the DX Leader
Award at 2018 Digital Transformation Awards

indus

Won the Conversational Investing at Innovation Trive Awards & Summit 2018

hdfc

Won the Alexa Innovator of the year award at 2018 Amazon AU Conclave

gartner

GARTNER COOL VENDOR
In AI for Fintech in Asia/Pacific 2018

best

At AI Summit for TechXLRI8 Asia Awards 2018

Case studies

webinar

Axis Aha surges with over 20 million Conversational engagement

As Indian consumers are doing a lot more on their mobile phones, the need for easy interactive human-like ...

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webinar

Keya from Kotak Mahindra Bank crossed over 3.5 million queries..

Kotak Mahindra Bank launched its AI-driven chatbot, Keya. Powered by Active.Ai’s cutting edge...

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webinar

HDFC securities Ltd, introduces Arya, a market first Conversational..

Indian financial services are witnessing a tectonic shift to digital adoption. With over 500 million ...

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Partners

We work with a range of partners to bring you the best in Conversational AI in Financial services.

Soul Machine
finastra
cfcu
axis
TataCapital